Refund policy

Returns and Refunds


Each Cross to Wear item is made to order. Please review the product details and size guide before purchasing. If something arrives damaged or incorrect, we are here to help.

Damaged, defective or incorrect items
Email crosstowearshop@gmail.com within 30 days of delivery if your order arrives damaged, has a printing or manufacturing defect, or contains an item different from what you ordered. Include your order number, a description and clear photos showing the issue. For an incorrect item or size, include the product label.

After reviewing the issue, we will arrange a replacement at no additional cost or a refund for the affected item, as appropriate. Please do not send anything back unless we ask you to.

Size, color and change of mind
Because products are made to order, we do not accept returns or exchanges when an item was supplied correctly but you prefer another size or color, or have changed your mind. Contact us before ordering if you need help choosing a size.

Delivery problems
Contact us promptly if an order has not arrived or tracking shows a problem. If an incorrect or incomplete address was supplied at checkout, additional shipping charges may apply to a replacement. We will explain the available options and costs before proceeding.

Refunds and assistance
Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the credit.

For help, email crosstowearshop@gmail.com with your order number. This policy does not limit rights you have under applicable consumer law.